Welcome to our online German language learning platform! To ensure a high-quality learning experience for all students, please read our refund policy carefully before registering:

1. Course Pricing Explanation

  • Our course prices are heavily discounted and offer extremely competitive rates compared to market prices, providing high-quality learning resources and services.
  • Course fees are paid in full and cover learning materials, online courses, and related support services, aimed at minimizing your learning costs as much as possible.

2. Refund Policy

  • Strict No-Refund Policy: Due to the digital nature of our courses, once the service is activated, we cannot offer refunds or partial refunds.
  • Before purchasing, we recommend that you:
    • Carefully review course details, content, and suitability;
    • Contact our customer service team for any clarifications to ensure that all information is accurate.

3. Flexible Suspension and Adjustment Options

To make your learning more convenient, we offer the following flexibility for our students (at least 14 days before the start of the course, with a reasonable reason provided, please notify us in advance):

  • Course Extension: If you’re unable to attend the course as planned due to personal reasons, you can apply to extend your course .
  • Course Transfer: If you are unable to attend the course, you are allowed to transfer your course to someone else (subject to platform conditions).

4. Special Case Handling

In the following exceptional situations, we may consider processing your refund request (only if services have not been activated and you notify us in advance):

  • Force majeure situations (such as serious illness, emergencies) that prevent you from participating in the course completely.
  • If the platform fails to provide the promised core services (to be confirmed by the platform).

5. Contact Us

If you have any questions, feel free to contact our customer service. We are always committed to providing high-quality service and support to every learner!

Thank you for your understanding and support. We wish you a pleasant learning experience!